FAQ

Your Most Pressing Questions Answered

What are your hours?

Our hours are:
Mon- Thurs 9am – 8pm
Friday 9am – 1pm
Saturday 9am – 12pm

How can you assess me on a Virtual Physio appointment?

A physiotherapy assessment includes both a subjective assessment and objective (or physical) assessment. With a thorough history taking, an experienced clinician will be able to accurately diagnose via phone, in person or online. Following the subjective component, the physical assessment allows for confirmation of the diagnosis and to create a baseline measurement for reassessment purposes.

Can I claim a Virtual Physio appointment through my extended health care (EHC) insurance?

A majority of the insurers do cover the Virtual Physio visits such as Sunlife, Greenshield, Manulife, Blue Cross Medavie, Canada Life (previously known as Great West Life). You can check your specific plan by contacting your insurance provider prior to the assessment.

What services are available at your clinic?

We have a variety of services at the clinic including and not limited to physiotherapy, massage therapy, acupuncture, bracing, sports injury management, and more. Feel free to check out our “Services” section.

Do you treat Motor Vehicle Accident (MVA) related injuries?

We treat MVA related injuries. Please ensure you have your extended health care information as well as your MVA insurance information on your first visit.

Do you treat WSIB (Workplace Safety and Insurance Board) related injuries?
  • We treat WSIB related injuries. Please ensure you have (1) made a report at work, (2) seen your family physician, and (3) obtained your WSIB claim number.
Do I need a doctors’ referral in order to book an assessment?

Physiotherapists do not require a referral to book an assessment at our clinic because we are first line extended health providers. However, please check with your extended health insurance in case they may require a referral for your treatment to be covered.

What types of injuries can you treat?

Our therapists have treated a variety of conditions ranging from arthritis, sports injuries, slips and falls, everyday aches and pains and more. The goal of an initial assessment is to determine how we can assist you, or refer you to a provider that may. Our therapists work collaboratively to assist in your full recovery potential.

What do I need to bring on my first visit?

If you have completed the intake forms online, feel free to bring them to your appointment. If not, please come 10-15 minutes early so you may complete them at the clinic and we can assist you with any questions you have. Feel free to bring any medical information relevant to your condition (x-rays, ultrasounds, MRI, etc).

What do I expect on my first visit?

Your initial assessment with our health care providers is an integral step to your path to recovery. This is your opportunity to discuss with us the reason for your visit! The initial assessment includes:

  • A subjective assessment by our professional therapists to ensure they have a grasp on the history of your condition.
  • An objective assessment looking at range of motion, strength, reflexes and other specific tests.
  • The findings will allow them to create a diagnosis, as well as create an individualized treatment plan and outline a timeline for recovery for you to ensure maximal recovery and success.
What do I wear to my visits?

Please remember to bring comfortable clothing for your assessment to allow the therapist to assess you appropriately.

What happens at a follow up visit?

Depending on your initial assessment, you may be rebooked weekly or biweekly. Your follow up visits will be specific to your injury/condition and how you are improving with treatment. Our goal is to see measureable improvements every visit.

Do you provide home visits?

We are available for home visits for those unable to drive themselves or unable to find alternate means of transportation. Feel free to contact us at the clinic regarding availability.

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